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FAQ's

Yes,we do provide tracking number for all our orders & you can track it via the logistic company's website.

We accept only Paypal for International Orders,it is by far the safest way & the fastest way to make payments throughout the world.

For Domestic orders (within India) we will soon be able to accept payment through all major credit/debit cards & net banking in near future.

In most of the cases you don't need to pay anything additional due to single or low quantity purchases,but in some countries where the custom regulations are strict,they might charge a small percentage of additional duties or taxes,so if you havent made any purchases online before or if you are not sure about your countries custom regulations,then you may check the rules & regulations set by the custom department of your country before making your purchase.
Please note that we are not responsible for any additional duties or taxes that might be levied as per the regulations of your country.

 

PLEASE NOTE THAT THE SHIPPING COST WILL BE EXTRA AND IT IS DEPEND ON TOTAL WEIGHT OF ORDER , SELECTION OF SHIPPING COMPANY AND WAY OF SHIPPING LIKE BY AIR OR SEA . ALSO THE CUSTOMER CONFIRM THEIR OWN NOMINEE SHIPPING COMPANY TO DISPATCH THE ORDER

Yes ofcourse you can customize your order according to your needs,but before placing any such order,please write us at rawathandicrafts@yahoo.in & we be happy to offer you best deals for custom offers & combined shipping discounts for multiple purchases.

There is a very rare chance for this to happen,but if you are not completely satisfied with your goods,please do inform us about it,& we will try to help you to resolve the matter as soon as possible to make you 100% satisfied with our goods,else we do offer easy 30 day return policy with 100% money back garrauntee.

For international orders (below $100), we ship the goods via Registered Air Mail Postal service within 1-3 days & the estimated delivery time worldwide is about 7-15 business days only,in some rare cases like remote locations,incomplete address,failed delivery attempts,the delivery may take upto 25-30 days also,but we do provide tracking details of the orders to keep you updated.

Whereas faster shipping service for smaller orders (below $100) is also available at an additional costs (which may vary with each item or delivery location)

For International Orders (above $100),we ship the goods via traceable air courier services like DHL/FEDEX/UPS/ARAMEX etc.. at no additional costs & it takes only 4-8 business days time to deliver after we ship the goods,express shipping services (delivery within 2-4 days) is also available at additional costs.

Please also note that in select locations like some of the South American Countries,Russia,APO/FPO addresses or P.O box addresses,the air courier services are not available from India.so all the orders from these locations will only be shipped via Registered Airmail Services itself.

All the domestic orders (within India) are shipped via Speed Post Service & are delivered within 2-5 business days only.

Disclaimer:
The delivery time mentioned above are just estimates as per usual postal or courier delivery standards,please note that we donot garrauntee the exact time of delivery or the delay in delivery due to any of the unforeseen circumstances like postal delays,custom issues or any act of god..

 

We usually ship all our orders within 1-3 business days of recieving cleared payment via acceptable payment modes.